Pilot goes out
A weak thermocouple, a dirty pilot hood or a downdraft from the vent can extinguish the pilot.
Fireplace repair
Gas Fireplace Repair When Yours Will Not Cooperate
Pilot lights but the burner will not come on, a flame that turns orange and lazy, or a remote that does nothing at all. We trace the fault and fix it properly.
- Pilot and thermopile
- Electronic ignition
- Valves and controls
No heat, no hot water or a gas smell? Call any time, day or night.
DIRECT-VENT FIREPLACE · Schematic
- 24/7 emergency service
- Tri-Cities, Burnaby, Surrey, Pitt Meadows, Maple Ridge
- Clear quote before work starts
- Tidy, respectful work
- Furnaces and boilers
- Air conditioning
- Heat pumps
- Water heaters
- Book online in about a minute
Overview
Gas fireplace repair starts with the right diagnosis
Most gas fireplace repair calls come down to a few systems. Standing pilot fireplaces rely on a thermocouple that holds the gas valve open and a thermopile that generates a tiny voltage to run the main burner. Newer intermittent pilot units use an electronic module, a spark igniter and a flame sensor. When any of those parts weakens, the symptom can look the same: no fire.
Our technicians test rather than guess. We measure millivolt output, check the switch and wiring circuit, confirm gas pressure and look at the pilot flame itself, which tells us a lot about dirt, drafts and orifice condition. Once we know the cause, we explain whether a simple cleaning will solve it, which part needs replacing or whether the fireplace has reached the end of its useful life.
Fireplace faults we repair
Describe what yours is doing and we will usually have a good idea where to look.
Pilot on, no burner
Low thermopile voltage, a faulty wall switch or a loose wire stops the main valve opening.
Constant clicking
The igniter sparks but no flame is proved, often a gas supply, ground or flame sensor problem.
Soot and orange flames
Misplaced logs or blocked air shutters cause poor combustion and should be corrected quickly.
Remote not responding
Receiver batteries, a lost pairing or a failed receiver module are common culprits.
Noisy blower fan
A dusty or worn blower rattles or squeals and may need cleaning or replacement.
Included
Try these before you call
- Replace batteries in the remote and the receiver
- Make sure the wall switch is on and the receiver is set to remote
- Check that the gas valve to the fireplace is open
- Confirm other gas appliances are working
- Look outside for a blocked or damaged vent cap
- Do not relight repeatedly if the pilot keeps going out
How it works
Our repair process
- 1
Gather the details
Share the make and model from the rating plate and describe the problem when you book.
- 2
Test components
We measure voltages, gas pressure and flame quality to confirm the faulty part.
- 3
Quote the fix
You approve the repair and price before we replace anything.
- 4
Repair and verify
We install the part, clean as needed and run the fireplace to confirm it works.
Why Able Pro for fireplace repair
Tested, not guessed
Meter readings mean we replace the part that failed, not three that might have.
Most makes serviced
We work on standing pilot, intermittent pilot and electronic ignition systems.
Repair or replace honestly
If parts are no longer available or the unit is unsafe, we tell you straight.
Urgent help any hour
Gas smell or a damaged unit? Our technicians are on call 24/7.
Related services
Questions homeowners ask us
Still unsure? Call (236) 222-2222 and talk it through with us.
Why does my pilot light keep going out?
The most common cause is a thermocouple that no longer produces enough voltage to hold the valve open. A dirty pilot, low gas pressure or a draft from a vent problem can also do it. Repeated relighting does not fix the cause.
Is it safe to use a fireplace with soot on the glass?
No. Soot means the gas is not burning completely, which can increase carbon monoxide. Turn it off and have the burner, logs and air adjustment checked.
I smell gas near my fireplace. What should I do?
Leave the house without operating switches, then call FortisBC's emergency line from outside. Once the utility has made it safe, call us to find and repair the leak.
Can old fireplaces still be repaired?
Often yes. Many valves and pilot parts are still available. On units more than two decades old, some parts are discontinued, and replacement may be more sensible.
Why does my fireplace shut off after a while?
A thermostatic remote may be reaching its set temperature. If not, an overheating limit, weak thermopile or venting issue may be shutting it down, which we can test.
Book your visit
Get your fireplace working again
Call (236) 222-2222 or book online for fireplace repair across our service area.
Call or text, 24/7 for emergencies(236) 222-2222Request a visitTakes about a minute
We only use your details to arrange your visit.
Request received
Thanks! We will call you to confirm a time. Need us sooner? Call (236) 222-2222.